Privacy Policy for JRF Bouncy Castles

Last updated: April 2026

JRF Bouncy Castles are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services or interact with our website.

1. Information We Collect

We may collect the following types of personal information:

• Contact details: name, address, email address, phone number

• Booking information: event dates, delivery/collection addresses, equipment hired

• Payment information: processed securely through our payment provider (we do not store card details)

• Website usage data: IP address, browser type, pages visited, cookies

• Communication records: messages, emails, or enquiries you send to us

2. How We Use Your Information

We use your information to:

• Process and manage bookings

• Deliver and collect equipment

• Communicate with you about your booking

• Respond to enquiries

• Improve our website and customer experience

• Maintain internal records and safety logs

• Meet legal or insurance obligations

We do not sell or share your data with third parties for marketing.

3. Legal Basis for Processing

We process your data under the following lawful bases:

• Contract: to fulfil your booking

• Legitimate interests: to operate and improve our business

• Legal obligation: for insurance, and safety compliance

• Consent: for optional marketing communications (only if you opt in)

4. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your information, including:

• Secure booking systems

• Password‑protected devices

• Limited access to authorised staff only

• Encrypted payment processing via trusted providers

We retain your data only as long as necessary for legal, financial, and operational purposes.

5. Sharing Your Information

We may share your information with:

• Payment processors (for secure card payments)

• Insurance providers (in the event of a claim)

• Regulatory authorities (if legally required)

We do not share your information with third parties for advertising or unrelated purposes.

6. Cookies & Website Tracking

Our website may use cookies to:

• Improve site functionality

• Analyse website traffic

• Enhance user experience

You can disable cookies in your browser settings if you prefer.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request corrections to inaccurate information

• Request deletion of your data (where legally permitted)

• Object to certain types of processing

• Withdraw consent for marketing at any time

To exercise these rights, contact us using the details below.

8. Children’s Privacy

We do not knowingly collect personal information from children. All bookings must be made by an adult aged 18 or over.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:

JRF Bouncy Castles

Email: info@jrfbouncycastle.co.uk

Phone: 07915 042 223